You need to contact the helpdesk who will give you a temporary password, which you must change once you log in.
You may also like
Click here for the form. The form needs to be filled out and returned to the Helpdesk in the IT Department located on […]
Check your username and make sure you type the correct password. Check your Caps Lock key as the password is case-sensitive.
Enter your Banner username which matches your network username, enter your password, enter Prod as a database and click on “login”.
Refer to the instructions found here.