Q: How do I login to my webservices account if I never used it before?

Refer to the instructions found here .

Question 1

I have a black screen. What do I do?

admin · Accepted Answer

First check to see if the computer is on. Then see if the power on the monitor is on. Check the power cables to make sure they are all connected properly. If the power cables are connected to a power strip, make sure the power strip is on and plugged into a jack. Test to see if the power strip went bad by plugging it into a different jack. If everything is right and you continue to have a black screen, then please contact us.

Question 2

What if I don’t know my username?

admin · Accepted Answer

Use the look up tool located here

Question 3

What if I forget my network password?

admin · Accepted Answer

You need to contact the helpdesk who will give you a temporary password, which you must change once you log in.

Question 4

I’m getting an invalid username/password message. What do I do?

admin · Accepted Answer

Check your username and make sure you type the correct password. Check your Caps Lock key as the password is case-sensitive.

Question 5

I’ve been locked out. What do I do?

admin · Accepted Answer

You need to contact the helpdesk. We will unlock the account and reset the password. Once you log on, you will be prompted to change the temporary password given to you by the helpdesk.

Question 6

What’s my email address?

admin · Accepted Answer

The first characters match your network username, then followed by @essex.edu

Question 7

There is a lot of static on my phone line. What should I do?

admin · Accepted Answer

Before you submit a request, try the following suggestions first. Move the curly cord. If you hear more static, then the curly cord needs to be replaced. Submit a request indicating the problem. If you do not hear more static, then this could possibly be a problem with the line and/or phone. Submit a request indicating the problem and what you did. A technician will be assigned to look into the problem.

Question 8

My phone has no dial tone. What should I do?

admin · Accepted Answer

Before you submit a request, try the following suggestions. First, move the curly cord. If you do not hear a dial tone, then this could possibly be a problem with the line and/or phone. Submit a request indicating the problem and what you did. A Technician will be assigned to look into the problem.

Question 9

How do I make a conference call using an analog phone?

admin · Accepted Answer

Not Applicable.

Question 10

How do I log into my Banner Account?

admin · Accepted Answer

Enter your Banner username which matches your network username, enter your password, enter Prod as a database and click on “login”.

Question 11

How do I login to my webservices account if I never used it before?

admin · Accepted Answer

Refer to the instructions found here.

Question 12

My webservices account has been disabled. What do I do?

admin · Accepted Answer

Please visit the IT Department at ECC located on the 4th floor, Room C400. Office Hours are from 8:30 AM to 6:00 PM during Summer and Regular Hours are Monday through Friday 8:30 AM to 5:00 PM.

Question 13

Where can I obtain a CCE account form?

admin · Accepted Answer

Click here for the form. The form needs to be filled out and returned to the Helpdesk in the IT Department located on the 4th floor of the main building, Room C400.

Question 14

Where do I obtain a Banner account form?

admin · Accepted Answer

Click here for the form. The form needs to be filled out and returned to the Helpdesk in the IT Department located on the 4th floor of the main building, Room C400.