Please visit the IT Department at ECC located on the 4th floor, Room C400. Office Hours are from 8:30 AM to 6:00 PM during Summer and Regular Hours are Monday through Friday 8:30 AM to 5:00 PM.
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You need to contact the helpdesk who will give you a temporary password, which you must change once you log in.
Check your username and make sure you type the correct password. Check your Caps Lock key as the password is case-sensitive.
Use the look up tool located here
The first characters match your network username, then followed by @essex.edu