You need to contact the helpdesk. We will unlock the account and reset the password. Once you log on, you will be prompted to change the temporary password given to you by the helpdesk.
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You need to contact the helpdesk who will give you a temporary password, which you must change once you log in.
Use the look up tool located here
Check your username and make sure you type the correct password. Check your Caps Lock key as the password is case-sensitive.
The first characters match your network username, then followed by @essex.edu