First check to see if the computer is on. Then see if the power on the monitor is on. Check the power cables to make sure they are all connected properly. If the power cables are connected to a power strip, make sure the power strip is on and plugged into a jack. Test to see if the power strip went bad by plugging it into a different jack. If everything is right and you continue to have a black screen, then please contact us.
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Check your username and make sure you type the correct password. Check your Caps Lock key as the password is case-sensitive.
Please visit the IT Department at ECC located on the 4th floor, Room C400. Office Hours are from 8:30 AM to 6:00 […]
Where can I obtain a CCE account form?
Click here for the form. The form needs to be filled out and returned to the Helpdesk in the IT Department located on […]
I’ve been locked out. What do I do?
You need to contact the helpdesk. We will unlock the account and reset the password. Once you log on, you will be […]