Before you submit a request, try the following suggestions first. Move the curly cord. If you hear more static, then the curly cord needs to be replaced. Submit a request indicating the problem. If you do not hear more static, then this could possibly be a problem with the line and/or phone. Submit a request indicating the problem and what you did. A technician will be assigned to look into the problem.
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Please visit the IT Department at ECC located on the 4th floor, Room C400. Office Hours are from 8:30 AM to 6:00 […]
Check your username and make sure you type the correct password. Check your Caps Lock key as the password is case-sensitive.
You need to contact the helpdesk who will give you a temporary password, which you must change once you log in.
Refer to the instructions found here.