Please visit the IT Department at ECC located on the 4th floor, Room C400. Office Hours are from 8:30 AM to 6:00 PM during Summer and Regular Hours are Monday through Friday 8:30 AM to 5:00 PM.
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Check your username and make sure you type the correct password. Check your Caps Lock key as the password is case-sensitive.
Use the look up tool located here
The first characters match your network username, then followed by @essex.edu
You need to contact the helpdesk who will give you a temporary password, which you must change once you log in.