Before you submit a request, try the following suggestions. First, move the curly cord. If you do not hear a dial tone, then this could possibly be a problem with the line and/or phone. Submit a request indicating the problem and what you did. A Technician will be assigned to look into the problem.
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The first characters match your network username, then followed by @essex.edu
You need to contact the helpdesk who will give you a temporary password, which you must change once you log in.
Use the look up tool located here
Check your username and make sure you type the correct password. Check your Caps Lock key as the password is case-sensitive.