You need to contact the helpdesk. We will unlock the account and reset the password. Once you log on, you will be prompted to change the temporary password given to you by the helpdesk.
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Please visit the IT Department at ECC located on the 4th floor, Room C400. Office Hours are from 8:30 AM to 6:00 […]
Refer to the instructions found here.
Enter your Banner username which matches your network username, enter your password, enter Prod as a database and click on “login”.
Check your username and make sure you type the correct password. Check your Caps Lock key as the password is case-sensitive.