Refer to the instructions found here.
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The first characters match your network username, then followed by @essex.edu
Before you submit a request, try the following suggestions. First, move the curly cord. If you do not hear a dial tone, […]
Check your username and make sure you type the correct password. Check your Caps Lock key as the password is case-sensitive.
You need to contact the helpdesk who will give you a temporary password, which you must change once you log in.